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Policies,
Terms & Conditions
Our Cigar Catalog displays 30 of our most popular brands. Over
250 individual cigars are listed with up-to-date prices. Cigars may
be ordered by the box or individually. Create your own sampler by selecting
any combination of at least ten (10) cigars. This is a great way to
smoke those cigars you always wanted to try. Individual orders must
be for a minimum of 10 cigars.
We offer the same level of excellence to our Internet shoppers as we
do to our store customers. The very finest cigars are offered at the
best prices. The storage facility is carefully monitored to maintain
optimum humidity, so that the cigars you order are as fresh as possible.
The owners are so confident that they offer a money-back guarantee
if the cigars are not right.
- Please be sure to read our Terms and Conditions.
- While you're here, please be sure to check out our Specials
page.
- All cigars will be shipped 2nd Day Air to guarantee freshness.
- You may use our Toll-Free number to order: 1-888-338-8886
- We accept Visa, Discover, American Express, and MasterCard.
- No COD orders.
Shipping Charges
- There will be a charge of Seven Dollars ($7.00) for US Priority
Mail delivery. Regency Cigar Emporium, LLC., reserves the right to
choose the carrier. This charge excludes Alaska, Hawaii and Puerto
Rico.
- There will be a charge of Fifteen Dollars ($15.00) for Second day
Air delivery to Alaska, Hawaii and Puerto Rico. Regency Cigar Emporium,
LLC., reserves the right to choose the carrier.
- In the event of orders of substantial weight, Regency Cigar Emporium,
LLC., reserves the right to assess additional freight charges.
- Orders in excess of $500 will be shipped freight free.
- No C.O.D. orders are accepted.
- For next day service, call for current rate information.
General Terms
- Visa, Mastercard, American Express and Discover cards are accepted.
- Prices are subject to change without notice.
- Regency Cigar Emporium, LLC., is not responsible for typographical
errors.
- Regency Cigar Emporium, LLC., Reserves the right to limit quantities.
- Rhode Island residents must add the seven percent (7%) sales tax
and twenty percent (20%) tobacco tax. When ordering from this web
site the 7% sales tax will automatically be added when you choose
R.I. for delivery. The 20% tobacco tax will be added to your order,
for any tobacco products you ordered, when your order ships.
Return
Policy
- All merchandise is carefully checked before shipment. If you are
not satisfied with the product, you must contact us within three
(3) days to receive a return authorization. The return authorization
number must be clearly marked on the package being returned to us.
Packages returned without our authorization number will be refused.
- We will issue full credit for two (2) or less cigars smoked from
a box. Credit will be proportionately given for what is returned.
Regency Cigar Emporium, LLC., will not accept cigars returned after
ten (10) days.
General
- If your favorite brand is not listed, please call us toll-free
(1-888-338-8886). Please have second or third choices for popular
brands that may be unavailable. Our sales team can help you.
We encourage you to fill out our Feedback
Form so you may ask questions about our products, express opinions
about our site, or any other feedback. Please help us determine which
cigars to feature on our site by letting us know what your favorite
cigar is. Also, use the form to subscribe to our monthly newsletter.
Online Privacy
and Security Policy
When you place an order at Regency Cigar Emporium's web site, you
can be assured that the payment information you are providing will
only be viewed by those with the proper authorization. This is possible
through the use of Secure Socket Layers, or SSL. To ensure that we
earn and keep that trust, Regencycigar.com makes every effort to protect
your privacy and the confidentiality of your personal information.
This Privacy Policy describes the steps we take to make sure that when
you use Regencycigar.com you can focus on finding great deals in a
safe, worry-free environment.
Your order and payment information is transmitted on a secure "layer",
shown by the letters "https" at the beginning of the Web
site URL when you arrive at the ordering page. If you are using Netscape
or Microsoft compatible browsers, you will notice an unbroken key or
lock at the bottom. The use of the SSL will scramble (encrypt) the
information sent from your computer to our server. When we retrieve
your order, we have the authority to de-scramble (decrypt) your order
and payment information. Online shopping is convenient, easy and secure.
If you don't feel comfortable using our Secure Socket to send your
credit card number, you can use our toll free number to call in the
number after your order is sent. Regencycigar.com does not share a
custumer's personal or finacial infomation with any other company.
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